Healthcare Operations Lead – HIPAA & US Accounts

Aaxis Senior Rresource

Philippines

On-site

PHP 600,000 - 900,000

Full time

2 days ago

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Job summary

Aaxis Senior Rresource is seeking a proactive nursing supervisor to lead daily operations for US healthcare accounts. You will coach staff, ensure HIPAA-compliant practices, and drive successful client implementations while maintaining high-quality service and documentation accuracy.

The role requires a Philippine-licensed nurse with strong English communication and proven leadership in healthcare or BPO settings.

Qualifications

Active Philippine Registered Nurse (PHRN) license.
Supervisory or leadership experience in healthcare or BPO settings.
Exceptional English written and verbal communication.
Familiarity with HIPAA compliance and EHR/EMR systems.
Experience supporting US healthcare accounts (Hospice, SNF, Medicare/Medicaid) preferred.

Responsibilities

Lead daily team operations to ensure efficient service delivery across US healthcare accounts.
Provide leadership, coaching, and performance guidance to maintain high productivity and accuracy.
Lead client implementation rollouts and manage core responsibilities for successful implementations under guidance of Operations Manager.
Ensure accurate, complete, and timely documentation in EHR and EMR systems.
Monitor compliance with workflows, SOPs, and client requirements.
Serve as primary liaison for US healthcare agencies; address concerns and coordinate issue resolution.
Identify training needs and facilitate onboarding, ongoing coaching, and process education.
Prepare operational reports covering team performance, quality metrics, and challenges.
Identify opportunities to improve workflows, documentation accuracy, team efficiency, and service quality.
Promote adherence to HIPAA requirements and data privacy standards.