Healthcare Service Coordinator with Growth Perks

iSupport Worldwide; Pasig; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Upskilling academy

Weekly fitness activities

Facilities and amenities

Sleeping quarters

Game area

Shower room

Job summary

iSupport Worldwide is seeking a highly motivated, independent service and support specialist to assist our internal team and clients by responding to inquiries via email and phone, with at least 1 year of data entry and customer support experience, preferably with knowledge of US health insurance.

This role requires strong English communication, attention to detail, and the ability to work both independently and as part of a team.

Qualifications

• Minimum 1 year experience in US health insurance and customer service
• Excellent English written and verbal communication
• Strong grammar, spelling and language skills
• Detail-oriented with continuous improvement mindset
• Excellent planning and organizational skills with multi-tasking
• Able to work independently and in a team
• Confidentiality of sensitive information
• Proficient in MS Office (Word, Excel, Teams, Outlook)
• Willing to work on-site in Ortigas with a shifting schedule (Sat-Sun off)

Responsibilities

• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to Service & Billing processes, including reports, metrics, and improvement plans
• Answer inquiries via phone and email and process client requests including enrollments, changes, and termination
• Work with internal and external clients via phone and email to address service inquiries and resolve issues
• Participate in meetings as needed
• Stay updated on industry standards and regulations related to US healthcare and customer service
• Support and sustain a positive work environment through own work and behaviour
• Performing special tasks and assignments as needed

Skills

English proficiency

Data entry

Customer service

Problem solving

Detail oriented

Organization

Education

Bachelor's degree

Tools

Microsoft Office

Job description

iSupport Worldwide is seeking a highly motivated, independent service and support specialist to assist our internal team and clients by responding to inquiries via email and phone, with at least 1 year of data entry and customer support experience, preferably with knowledge of US health insurance.

This role requires strong English communication, attention to detail, and the ability to work both independently and as part of a team.