Service Coordinator

iSupport Worldwide; Pasig; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Upskilling academy

Weekly fitness activities

Facilities and amenities

Sleeping quarters

Game area

Shower room

Job summary

iSupport Worldwide is seeking a highly motivated, independent service and support specialist to assist our internal team and clients by responding to inquiries via email and phone, with at least 1 year of data entry and customer support experience, preferably with knowledge of US health insurance.

This role requires strong English communication, attention to detail, and the ability to work both independently and as part of a team.

Qualifications

• Minimum 1 year experience in US health insurance and customer service
• Excellent English written and verbal communication
• Strong grammar, spelling and language skills
• Detail-oriented with continuous improvement mindset
• Excellent planning and organizational skills with multi-tasking
• Able to work independently and in a team
• Confidentiality of sensitive information
• Proficient in MS Office (Word, Excel, Teams, Outlook)
• Willing to work on-site in Ortigas with a shifting schedule (Sat-Sun off)

Responsibilities

• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to Service & Billing processes, including reports, metrics, and improvement plans
• Answer inquiries via phone and email and process client requests including enrollments, changes, and termination
• Work with internal and external clients via phone and email to address service inquiries and resolve issues
• Participate in meetings as needed
• Stay updated on industry standards and regulations related to US healthcare and customer service
• Support and sustain a positive work environment through own work and behaviour
• Performing special tasks and assignments as needed

Skills

English proficiency

Data entry

Customer service

Problem solving

Detail oriented

Organization

Education

Bachelor's degree

Tools

Microsoft Office

Job description

We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to provide exceptional service and support to our internal team and clients by responding to inquiries via email and phone and completing service-related tasks. This person will have at least 1 year experience of data entry, and phone and email support serving international customers, preferably with knowledge of US health insurance.

Responsibilities

• Identify and report issues and opportunities for improvement related to processes and procedures
• Develop and maintain documentation related to Service & Billing processes, including reports, metrics, and improvement plans
• Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination
• Answer inquiries via phone and email and process client requests including but not limited to enrollments, changes, and termination
• Work with internal and external clients via phone and email to address service inquiries, requests, and resolve issues satisfactorily
• Participate in meetings as needed
• Stay updated on industry standards and regulations related to US healthcare and customer service
• Supporting and sustaining a positive work environment that fosters team performance through own work and behavior
• Performing special tasks and assignments as needed

Required Qualifications

Minimum of 1 year work experience specializing in US health insurance and customer service

Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image

Knowledgeable on the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Detail-oriented with a focus on continuous improvement and problem-solving

Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion

Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team

Ability to maintain confidentiality of sensitive information

Proficient in Microsoft Office (Word, Excel, Teams, Outlook)

Willing to work on site (Ortigas) with a shifting schedule (permanent Sat-Sun off)

Preferred Qualifications

At least a Bachelor's/College Degree, any field; equivalent combination of education and/or experience will be considered (College degree can be specified if needed - Example: Finance, Accounting)

Minimum of 1 year experience in handling calls and data entry or email support

Minimum of 2 years' experience in a BPO/call center industry

Free lunch meal, fruits, snacks, and drinks

Onsite gym with a free professional instructor

Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP

Weekly engagement activities with prizes that are up to 3,000 PHP

Free upskilling academy to improve your performance and skillset

State-of-the-art facilities from toilets to your workstation

Amenities such as sleeping quarters, game area, chat room, shower room