Healthcare Scheduling Lead: Team Coach & Coverage Expert

Peak Support; Philippines; On-site; PHP 550,000 - 850,000; Full time

Job summary

Peak Support is seeking a Team Lead Scheduling Coordination (Healthcare) to guide a team of Scheduling Coordinators in the Philippines. The role focuses on efficient scheduling, service delivery, and coaching for peak performance.

The ideal candidate balances fast-paced operations with excellent communication, multi-tasking, and a client-first mindset while ensuring high caregiver coverage and quality care.

Qualifications

• 2+ years of leadership experience in scheduling, workforce management, healthcare operations, or similar.

Responsibilities

• Lead, coach, and develop a team of Scheduling Coordinators to achieve goals.
• Oversee daily scheduling to ensure shifts are filled accurately and on time.
• Build strong relationships with caregivers, clients, recruiters, and internal teams.
• Monitor performance metrics and ensure scheduling records are accurate and up to date.
• Support change initiatives and identify process improvements to boost efficiency.

Skills

Leadership experience

Scheduling

Customer service

Healthcare operations

Multitasking

People management

Tools

Microsoft Office

Job description

Peak Support is seeking a Team Lead Scheduling Coordination (Healthcare) to guide a team of Scheduling Coordinators in the Philippines. The role focuses on efficient scheduling, service delivery, and coaching for peak performance.

The ideal candidate balances fast-paced operations with excellent communication, multi-tasking, and a client-first mindset while ensuring high caregiver coverage and quality care.