Healthcare Pre-Auth Specialist — Night Shift & Benefits

ISTA Solutions; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Health insurance for dependents

Night differential (10%)

Attendance bonus

Paid time off

Leave credits cash conversion

Performance appraisal

Work-life balance

Job summary

ISTA Solutions in Manila is seeking an experienced Healthcare CSR to join our growing team. You will handle Initial or Pre-Authorization via phone or email, respond to providers, and verify member benefits while reviewing clinical records.

Willingness to work onsite in Buendia, Makati and to perform night shifts is required. We offer competitive salary with health insurance for dependents, attendance bonuses, paid time off, and opportunities for growth in a people-first, learning-focused culture.

Qualifications

• At least 6 months BPO experience in a US healthcare campaign.
• Knowledge with Pre-Authorization.
• Good verbal and written English skills.

Responsibilities

• Process Initial or Pre-Authorization via phone or email.
• Respond to provider requests and communicate authorization decisions.
• Verify members' benefits and review clinical records.
• Manage healthcare cases and related documentation.

Skills

BPO experience

US healthcare

Pre-Authorization

English fluency

Night shift willing

Job description

ISTA Solutions in Manila is seeking an experienced Healthcare CSR to join our growing team. You will handle Initial or Pre-Authorization via phone or email, respond to providers, and verify member benefits while reviewing clinical records.

Willingness to work onsite in Buendia, Makati and to perform night shifts is required. We offer competitive salary with health insurance for dependents, attendance bonuses, paid time off, and opportunities for growth in a people-first, learning-focused culture.