Healthcare Operations Lead (Remote) - Billing & Compliance

Peak Support; Philippines; Remote; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Remote work from home

Career growth opportunities

Performance-driven culture

Job summary

Peak Support seeks a hands-on Healthcare Team Lead to guide a small cross-functional team spanning Accounting Support, Talent Acquisition, and Compliance Support in a fully remote setup based in the Philippines.

You will coach, monitor performance, and optimize processes to ensure accurate, timely service delivery while fostering collaboration across departments and maintaining high standards of quality.

Qualifications

• 2+ years leading or supervising teams in operational/shared services.
• Experience leading a small team in a fast-paced environment.
• Strong leadership, coaching, and performance management skills.
• Excellent organizational, time management, and multitasking abilities.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to build strong relationships with employees and cross-functional stakeholders.
• Proficiency in Microsoft Office.

Responsibilities

• Lead, coach, and develop a small cross-functional team supporting Accounting, Talent Acquisition, and Compliance.
• Conduct regular one-on-one meetings, provide performance feedback, and support employee development.
• Foster a collaborative, accountable, and high-performing team culture.
• Monitor team productivity, quality, and service levels to ensure departmental goals are achieved.
• Support team members by removing obstacles and providing guidance on day-to-day operational challenges.
• Oversee the daily operations of the Accounting Support, Talent Acquisition, and Compliance Support functions.
• Ensure payroll support, client billing, recruitment, and compliance activities are completed accurately and within established timelines.
• Prioritize workloads and allocate resources based on changing business needs.
• Identify operational gaps and implement process improvements to increase efficiency and service quality.
• Ensure company processes, policies, and quality standards are consistently followed.
• Partner with Operations, Scheduling, Recruitment, Compliance, and other internal stakeholders to support organizational goals.
• Serve as the primary escalation point for operational issues requiring leadership support.
• Build and maintain strong working relationships across departments to ensure seamless collaboration.
• Communicate updates, priorities, and operational changes effectively with internal stakeholders.
• Monitor team performance, service levels, and key operational metrics.
• Analyze trends, identify improvement opportunities, and implement action plans.
• Ensure systems, records, and operational documentation remain accurate and up to date.
• Promote a culture of continuous improvement by encouraging new ideas and operational efficiencies.

Skills

Leadership

Coaching

Performance management

Organization

Time management

Multitasking

Analytical thinking

Problem solving

Communication

Relationship building

Microsoft Office

AlayaCare

JazzHR

Paychecks

Tools

Microsoft Office

Job description

Peak Support seeks a hands-on Healthcare Team Lead to guide a small cross-functional team spanning Accounting Support, Talent Acquisition, and Compliance Support in a fully remote setup based in the Philippines.

You will coach, monitor performance, and optimize processes to ensure accurate, timely service delivery while fostering collaboration across departments and maintaining high standards of quality.