Chat Support Healthcare Non-Voice Account

Caldwell Communications; Marikina; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training from Day 1

Healthcare account training

Career growth opportunities

Bonuses / incentives

Job summary

Caldwell Communications in Quezon City is hiring a Customer Service Representative for a Healthcare Account. Onsite role, shifting schedule, full-time. No BPO experience required; fresh graduates and career shifters welcome.

Paid training from Day 1 and healthcare account training provided. You will handle inquiries via phone, chat, or email; assist with appointments, coverage, and benefits inquiries; provide accurate account information; document interactions and escalate when necessary, while

Qualifications

• High School or Senior High School graduate.
• Fresh graduates and first-time job seekers welcome.
• Career shifters encouraged to apply.
• No BPO experience required.
• Paid training from Day 1.
• Healthcare account training provided.
• Good English communication skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Assist with healthcare account and service concerns.
• Help with appointments, coverage, and benefits inquiries.
• Provide accurate account information.
• Resolve concerns based on account procedures.
• Document customer interactions and escalate when necessary.
• Follow privacy, quality, and compliance guidelines.

Skills

English communication

Customer service

Problem-solving

Typing

Basic computer skills

Education

High School or Senior High School graduate

Job description

Customer Service Representative – Healthcare Account | Quezon City
Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required
We are hiring Customer Service Representatives for a Healthcare Account in Quezon City. Fresh graduates, first-time job seekers, and career shifters are welcome. No BPO or healthcare experience is required.
Job Overview

• Position: Customer Service Representative – Healthcare Account
• Location: West Avenue, Quezon City
• Salary: Up to ₱26,000 monthly basic salary
• Work Setup: Onsite
• Employment: Full-time
• Experience: No BPO experience required
• Schedule: Shifting Benefits
• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training from Day 1
• Healthcare account training
• Career growth opportunities
• Continuous learning and upskilling Qualifications
• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers welcome
• Career shifters encouraged to apply
• Good English communication skills
• Basic computer and typing skills
• Good customer service and problem-solving skills
• Willing to work onsite and on shifting schedules
• Handle customer inquiries through phone, chat, or email
• Assist with healthcare account and service concerns
• Help with appointment, coverage, and benefits inquiries
• Provide accurate account information
• Resolve concerns based on account procedures
• Document customer interactions
• Escalate complex concerns when necessary
• Follow privacy, quality, and compliance guidelines
• Paid training starts from Day 1. Training covers healthcare account processes, customer service, account systems, communication, problem-solving, privacy procedures, and proper escalation. Main Site: West Avenue, Quezon City Other possible sites include Cubao, Eastwood, Pasig, Manila, Marikina, Ortigas, and Bridgetowne. Frequently Asked Questions Do I need BPO experience? No. BPO experience is not required. Do I need healthcare experience? No. Paid training will be provided. Who can apply? High School and Senior High School graduates, fresh graduates, first-time job seekers, and career shifters are welcome. Is this work-from-home? No. This is an onsite position in Quezon City with a shifting schedule.