Healthcare Support Specialist — Patient Claims & Service

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive pay and incentives

Paid training

Career growth opportunities

Collaborative environment

Job summary

A leading communications consultancy is looking for Healthcare Account Associates to join their team in Cebu City. This role involves providing support for patient inquiries and insurance questions. Candidates should be high school graduates with basic computer skills, and a customer-oriented mindset. The company offers competitive pay, paid training, and opportunities for career growth in a supportive environment. Interested applicants must be available to work onsite in Cebu City.

Qualifications

• Must have a customer-oriented mindset.
• Basic computer skills required for documenting interactions.
• Ability to multitask while providing support.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Attention to detail

Customer-oriented

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

Job description

A leading communications consultancy is looking for Healthcare Account Associates to join their team in Cebu City. This role involves providing support for patient inquiries and insurance questions. Candidates should be high school graduates with basic computer skills, and a customer-oriented mindset. The company offers competitive pay, paid training, and opportunities for career growth in a supportive environment. Interested applicants must be available to work onsite in Cebu City.