Non-Voice CSR — Healthcare | 21K Signing Bonus | Night Shift

ISTA Solutions; Makati; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Health insurance (free dependents)

Night shift differential 10%

Attendance bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Job summary

ISTA Solutions is seeking an experienced Back-Office CSR to join our Makati team. You will handle order processing, manage medical PDFs, and keep client tools and SharePoint organized while delivering accurate, timely communication.

The ideal candidate has at least 6 months of back-office experience, strong attention to detail, and proficiency in MS Excel, Word, and PDFs. Night shift availability and onsite work in Makati are required.

Qualifications

• At least 6 months back-office work experience.
• No BPO experience required.
• US Healthcare BPO experience is an advantage.
• Must be keen to details.
• Must be proficient in MS Excel, Word, PDFs.
• Good verbal and written English skills.
• Willing to work onsite in Makati.
• Amenable to night shift.

Responsibilities

• Process orders accurately using the client tool (BrightTree).
• Organize and manage medical documents in PDF format.
• Upload PDF documents to the client tool as required.
• Maintain and manage documents via the client's SharePoint system.
• Perform additional tasks related to order processing and PDF document management as needed.
• Send and receive reports via email, ensuring all communication is timely and accurate.

Skills

Attention to detail

English proficiency

Teamwork

Tools

MS Excel

MS Word

PDFs

Job description

ISTA Solutions is seeking an experienced Back-Office CSR to join our Makati team. You will handle order processing, manage medical PDFs, and keep client tools and SharePoint organized while delivering accurate, timely communication.

The ideal candidate has at least 6 months of back-office experience, strong attention to detail, and proficiency in MS Excel, Word, and PDFs. Night shift availability and onsite work in Makati are required.