Healthcare Helpdesk Sr. Associate

UST; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

UST in Taguig is seeking a Customer Service Representative to respond to inquiries about insurance benefits and claims. The ideal candidate should have a high school diploma and at least one year of experience in a customer service environment. Responsibilities include resolving customer issues, maintaining documentation, and managing follow-up communications. This is a night shift position for a 2-month contract. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• Minimum of 1 year of experience in a customer service environment.
• Strong oral, written and interpersonal communication abilities.
• Excellent problem-solving and analytical skills.
• Proficiency in using computer systems and databases for data entry and retrieval.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Customer‑focused mindset with a commitment to delivering exceptional service.
• Strong facilitation skills and the ability to coordinate with multiple teams.
• Ability to handle moderately complex functions with minimal supervision.
• Demonstrated capability to adapt and respond to diverse customer needs and scenarios.
• Amenable to work night shift, onsite (Taguig) and for a 2-month contract employment.

Responsibilities

• Respond to customer inquiries via telephone and written correspondence.
• Analyze customer issues and deliver effective solutions promptly.
• Maintain detailed documentation of inquiry outcomes.
• Research and analyze data to address operational challenges.
• Manage follow-up communications via calls or emails.

Skills

Customer service management

Healthcare Helpdesk

Education

High school diploma

Job description

Role Description

• Respond to customer inquiries via telephone and written correspondence, providing accurate and comprehensive information about insurance benefits, claims, and provider contracts.
• Analyze customer issues and deliver effective solutions promptly and professionally. Retrieve and document customer information, activities, and changes accurately within the database.
• Maintain detailed documentation of inquiry outcomes to ensure proper tracking and analysis. Build and sustain positive relationships with customers while collaborating with internal teams to handle requests efficiently and in a timely manner.
• Research and analyze data to address operational challenges and resolve customer service issues.
• Manage follow-up communications via calls or emails to ensure customer satisfaction and issue resolution. Adapt to non-standard practices and procedures using automated systems while maintaining high levels of accuracy and compliance.
• Understand and respond effectively to the needs and expectations of both internal and external customers.

Qualifications

• High school diploma is required.
• Minimum of 1 year of experience in a customer service environment.
• Strong oral, written and interpersonal communication abilities.
• Excellent problem-solving and analytical skills.
• Proficiency in using computer systems and databases for data entry and retrieval.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Customer‑focused mindset with a commitment to delivering exceptional service.
• Strong facilitation skills and the ability to coordinate with multiple teams.
• Ability to handle moderately complex functions with minimal supervision.
• Demonstrated capability to adapt and respond to diverse customer needs and scenarios.
• Amenable to work night shift, onsite (Taguig) and for a 2‑month contract employment.

Skills

• Customer service management.
• Healthcare Helpdesk.