Healthcare Front Desk Pro — Patient Scheduling & Support

Career Point; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Career Point in Cebu City is seeking a Healthcare Front Desk Associate to support patients, answer inquiries, manage appointments, and perform general front desk tasks in a US shift, on-site. The role involves handling calls, updating patient accounts, and ensuring smooth front-desk operations.

The position requires at least 1 year of BPO experience in a healthcare insurance account, familiarity with CPT/ICD-10/DX codes, and HIPAA training.

Qualifications

• 1 year+ BPO experience in healthcare insurance
• Knowledge of CPT, ICD-10, and DX codes preferred
• HIPAA training/certification required or beneficial

Responsibilities

• Receive incoming calls from customers and assist them with their needs
• Assist in setting appointments for patients and double-check appointment confirmation
• Gathers information related to customers’ concerns and provides appropriate resolution
• Open and maintain customer accounts by updating account information
• Escalate customer concerns that are critical or require immediate resolution beyond agent capability
• Process orders and label faxes received electronically
• Call patients to update them with their upcoming scheduled procedures including clinical preparations

Skills

BPO experience

Healthcare insurance account

Radiology accounts

Appointment scheduling

HIPAA training

Education

CPT/ICD-10/DX codes knowledge

Job description

Career Point in Cebu City is seeking a Healthcare Front Desk Associate to support patients, answer inquiries, manage appointments, and perform general front desk tasks in a US shift, on-site. The role involves handling calls, updating patient accounts, and ensuring smooth front-desk operations.

The position requires at least 1 year of BPO experience in a healthcare insurance account, familiarity with CPT/ICD-10/DX codes, and HIPAA training.