Onsite Patient Access Specialist – Front-End Revenue Cycle

Proserve Business Consultancy Service; Cebu City; On-site; PHP 200,880 - 279,000; Full time

Job summary

Proserve Business Consultancy Service in Cebu City is seeking a Patient Access Representative to support U.S. healthcare clients from our onsite facility. You will handle patient registration, insurance verification, scheduling, and financial clearance with accuracy and courtesy.

The role emphasizes HIPAA compliance, strong English communication, and ability to multitask across multiple queues. Onsite work requires professionalism, teamwork, and adherence to client workflows to help improve

Qualifications

• Bachelor's degree preferred.
• Minimum 1 year BPO experience.
• Excellent English communication skills.
• Healthcare experience preferred.
• Strong computer skills.
• Typing speed of 40+ WPM.
• Ability to multitask.
• Strong customer service skills.

Responsibilities

• Register new and returning patients.
• Verify demographic information and update records.
• Verify eligibility and benefits; confirm coverage dates.
• Obtain and document authorizations; follow up with payers.
• Estimate patient responsibility and explain payment options.
• Schedule, reschedule, and confirm appointments.
• Answer inbound calls and resolve patient inquiries; maintain professionalism.

Skills

Excellent English communication

Strong customer service

Typing 40+ WPM

Time management

Multitasking

Strong computer skills

Critical thinking

Education

Bachelor's degree preferred

Job description

Proserve Business Consultancy Service in Cebu City is seeking a Patient Access Representative to support U.S. healthcare clients from our onsite facility. You will handle patient registration, insurance verification, scheduling, and financial clearance with accuracy and courtesy.

The role emphasizes HIPAA compliance, strong English communication, and ability to multitask across multiple queues. Onsite work requires professionalism, teamwork, and adherence to client workflows to help improve