Healthcare Customer Support Specialist

Recruitify_HR; Malabon; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive pay and incentives

Exposure to healthcare accounts and行业

Job summary

Recruitify_HR is seeking Healthcare Customer Service Representatives to handle patient inquiries, insurance questions, and service-related concerns with accuracy and quality service in mind.

You will respond to inquiries via phone, chat, or email, provide guidance on services and claims, assist with form submissions, document interactions, and help maintain satisfaction metrics in a collaborative environment.

Qualifications

• High school graduation required; college preferred.
• Strong English communication skills.
• Customer-oriented with attention to detail.
• Basic computer skills and ability to multitask.
• Onsite availability in Metro Manila.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Strong English communication

Customer-oriented

Attention to detail

Basic computer skills

Multitasking

Education

High School or Senior High School graduate

College preferred

Job description

Recruitify_HR is seeking Healthcare Customer Service Representatives to handle patient inquiries, insurance questions, and service-related concerns with accuracy and quality service in mind.

You will respond to inquiries via phone, chat, or email, provide guidance on services and claims, assist with form submissions, document interactions, and help maintain satisfaction metrics in a collaborative environment.