Healthcare Customer Support Rep – Entry Level Training

StaffSmart Outsourcing; Pasig; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

On-site role in Pasig

On-the-job training

Health and wellness benefits

Career development opportunities

Job summary

StaffSmart Outsourcing is seeking enthusiastic entry-level Customer Service Representatives specialising in healthcare to join our team in Bridgetowne, Pasig. You will be the vital link between our healthcare clients and their customers, delivering professional support and resolving inquiries with empathy.

No prior experience required — we provide comprehensive training, a full-time role with shift flexibility, and opportunities to grow within a collaborative environment.

Qualifications

• Strong communication and active listening skills.
• Able to communicate empathetically and clearly.
• Fluent in written and verbal English.

Responsibilities

• Respond to customer enquiries via phone calls in a timely and professional manner.
• Provide accurate information about healthcare services, products and policies to customers.
• Assist customers with account-related issues, billing queries and general support requests.
• Document customer interactions and maintain detailed records in the company database.
• Identify customer needs and escalate complex issues to senior staff or management when appropriate.
• Process customer requests and transactions accurately and efficiently.
• Follow company protocols and healthcare compliance guidelines in all interactions.
• Contribute to a positive team environment and support colleagues as needed.
• Continuously strive to improve customer satisfaction and service quality.

Skills

Strong communication

Active listening

Interpersonal skills

English proficiency

Multitasking

Professional demeanour

Empathy

Job description

StaffSmart Outsourcing is seeking enthusiastic entry-level Customer Service Representatives specialising in healthcare to join our team in Bridgetowne, Pasig. You will be the vital link between our healthcare clients and their customers, delivering professional support and resolving inquiries with empathy.

No prior experience required — we provide comprehensive training, a full-time role with shift flexibility, and opportunities to grow within a collaborative environment.