Healthcare Customer Service Rep — No Experience Needed

StaffSmart Outsourcing; Taytay; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

On-the-job training

Supportive environment

Competitive salary

Career development

Full-time employment

Health benefits

Development resources

Collaborative culture

Job summary

StaffSmart Outsourcing is hiring entry-level Customer Service Representatives specialising in Healthcare in Bridgetowne, Pasig. You will be the link between healthcare clients and customers, delivering friendly, accurate support and resolving enquiries with professionalism.

No experience required; we provide comprehensive training, a supportive team, full-time hours, health benefits and clear pathways for progression.

Qualifications

• No prior customer service experience required; comprehensive training provided.
• Strong communication and active listening skills.
• Excellent interpersonal abilities and a genuine desire to help customers.
• Basic computer proficiency and quick learner of new systems.
• Reliable and punctual with a strong work ethic.
• Ability to multitask and manage time in a busy environment.
• Professional demeanor and ability to stay calm under pressure.
• Good command of English, both written and verbal.
• Flexibility to work in shifts and adapt to changing priorities.

Responsibilities

• Respond to customer enquiries via phone in a timely and professional manner.
• Provide accurate information about healthcare services, products and policies.
• Assist customers with account-related issues, billing queries and general support requests.
• Document customer interactions and maintain detailed records in the company database.
• Identify customer needs and escalate complex issues to senior staff when appropriate.
• Process customer requests and transactions accurately and efficiently.
• Follow healthcare compliance guidelines in all customer interactions.
• Contribute to a positive team environment and support colleagues.
• Continuously strive to improve customer satisfaction and service quality.

Skills

Communication skills

Empathy

Time management

English proficiency

Job description

StaffSmart Outsourcing is hiring entry-level Customer Service Representatives specialising in Healthcare in Bridgetowne, Pasig. You will be the link between healthcare clients and customers, delivering friendly, accurate support and resolving enquiries with professionalism.

No experience required; we provide comprehensive training, a supportive team, full-time hours, health benefits and clear pathways for progression.