Healthcare Customer Service Representative | Fixed Term Contract | QC

Optum, a UnitedHealth Group Company; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

Optum, part of UnitedHealth Group, is seeking a Customer Service professional to address inquiries on benefits, eligibility, and claims. The role includes educating members on health care options, assisting in scheduling, and connecting them with internal specialists as needed.

The position emphasizes real-time resolutions and a meaningful impact on members, families, and health providers, with onsite work at UP Ayala Technohub, QC.

Qualifications

• Graduate of any course
• College undergraduate with at least 6 months of International BPO voice experience
• High school graduate are welcome to apply
• Good communication skills
• Ability to multi-task
• Willingness to work onsite in UP Ayala Technohub, QC
• Willingness to work on shifting schedules

Responsibilities

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being.
• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.
• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide.

Skills

Good communication

Multi-tasking

Customer service mindset

Shift work willingness

Education

Any college graduate

College undergrad with 6 months BPO experience

High school graduates welcome

Job description

Role and Responsibilities:

• Customer Service: Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.

• Guidance and Education: Educate customers on consumer-driven health care topics to help them manage their health and well-being. Assist in selecting the best benefit plan options and choosing quality care providers.

• Intervention: Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.

• Resolution: Provide real-time resolutions or follow up comprehensively and promptly with members.

• Impact: Your role is crucial in ensuring our members, families, facilities, and health professionals have confidence in the exceptional care we provide. This is your opportunity to make a meaningful impact every day.

Job Qualifications:

• Graduate of any course, with or without International BPO voice experience

• College undergraduate with at least 6 months of International BPO voice experience

• High school graduate are welcome to apply

• Good communication skills

• Ability to multi-task

• Willingness to work onsite in UP Ayala Technohub, QC

• Willingness to work on shifting schedules

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 4 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together