Healthcare Customer Service Representative (Taguig)

R1 RCM Philippines Inc; Taguig; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Medical Plan (HMO) from Day 1 with dep

Life insurance

Paid Time-Off Benefits

Sick Leave Conversion

Night Differential offered

Employee Referral Program

All Mandatory Statutory Benefits

Job summary

R1 RCM Philippines Inc in Taguig invites BS Nursing or Med-allied graduates to join our patient support team. You will educate patients on balance billing, payments, available payment arrangements, dispute resolution, and eligibility verification, while assisting with appointments and follow-ups.

This on-site role requires graveyard/rotating shifts and close coordination with doctors' offices for authorization, with a culture of excellence and competitive benefits for our communities served

Qualifications

• Completed at least 2 years of BS Nursing or any Med-allied course.
• At least 12 months of BPO voice experience.
• Ability to work on-site in BGC and rotate/graveyard shifts.

Responsibilities

• Provide expertise and excellent customer service support to patients on balance billing, payments, arrangements, and disputes.
• Collect accurate insurance information, verify benefits, and coordinate with doctor offices for authorization.
• Assist with appointment setting, treatments, follow-ups, and patient education as needed.

Skills

BPO voice experience

Nursing background

Customer service

Education

BS Nursing or Med-allied course

Job description

What will you do in this role?

You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others.

Qualifications:

Completed at least 2 years of BS Nursing or any Med-allied course At least 12 months of BPO voice experience Ability to work in an on-site setup in BGC Flexible with graveyard and rotating shifts.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

What’s in it for you?

• Competitive Total Rewards Package
• Target variable incentives
• Medical Plan (HMO) from Day 1 of employment with free dependents
• Life insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Night Differential offered
• Employee Referral Program
• All Mandatory Statutory Benefits

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

Visit us on Facebook: https://www.facebook.com/r1rcmphilippines #R1Philippines #AllTogetherBetterinR1PH R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com.