Healthcare Customer Service Representative (Medical Allied Courses) - Cebu

TASQ Staffing Solutions; Compostela; On-site; PHP 212,000 - 312,000; Full time

Benefits offered by this job

HMO

Night differential

Job summary

Tasq Staffing Solutions in Cebu City is hiring a Healthcare Customer Service Representative to support a medical allied account. You will handle inquiries by phone, email, and chat, delivering professional service and accurate information.

Qualifications include completing at least 3rd year in BS Nursing or Medical Allied Courses, plus 6 months BPO experience; amenable to graveyard shifts and fully onsite work.

Qualifications

• Must have completed at least 3rd year in BS Nursing or Medical Allied Courses.
• 6 months BPO experience for Medical Allied graduates.
• Amenable to graveyard shift and shifting schedule.
• Willing to work fully onsite.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service processes.
• Provide product and service information to assist customers.
• Identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Communication

Problem solving

Record keeping

Team collaboration

Education

BS Nursing (3rd year completed)

Medical Allied Course graduate

Job description

Healthcare Customer Service Representative (Medical Allied Courses) - Cebu

Salary : ₱19,000 - 28,000 monthly

Company : Tasq Staffing Solutions

Job Type : Full Time

Location : Cebu City, Philippines

Job Description

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed at least 3rd year in BS Nursing + No experience required
• Medical Allied Course Graduates + 6 months BPO experience
• Amenable to work on Graveyard shift and shifting schedule
• Willing to work fully onsite
• Salary Package: 19K to 28K basic pay + 7000 allowances

Benefits

• Salary Package: 19K to 28K basic pay + 7000 allowances
• HMO
• Night Differential