Life Insurance Customer Service Representative - Cebu

TASQ Staffing Solutions; Compostela; On-site; PHP 188,000 - 225,000; Full time

Benefits offered by this job

HMO

Night Differential

Allowances included

Job summary

Tasq Staffing Solutions is seeking a Life Insurance Customer Service Representative to join our Cebu team. The role is full-time and onsite in Cebu City, Philippines, with graveyard/shift scheduling.

You will handle inquiries via phone, email, and chat, aiming for first-contact resolutions while maintaining thorough interaction records. Candidates should have BPO experience, ranging from high school graduates to college-level students, and be willing to work night shifts.

Qualifications

• Completed High School (Old Curriculum) with at least 4 years BPO experience.
• Completed at least 1st year in college with 3 years BPO experience.
• Completed at least 2nd year in college or Senior High School with 2 years BPO experience.
• Completed at least 3rd year in college with at least 1 year BPO experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Communication

Problem solving

Record keeping

Education

HS Graduate (Old Curriculum)

1st Year College (3 yrs BPO)

2nd Year College / Senior High

3rd Year College (1 yr BPO)

Job description

Life Insurance Customer Service Representative - Cebu

Salary: ₱18,500 monthly

Company: Tasq Staffing Solutions

Job Type: Full Time

Location: Cebu City, Philippines

Job Description - Life Insurance Customer Service Representative - Cebu

Description

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed High School (Old Curriculum) with at 4 years BPO experience OR
• Completed at least 1st year in college with 3 years BPO experience OR
• Completed at least 2nd year in college or Senior High School with 2 years BPO experience OR
• Completed at least 3rd year in college with at least 1 year BPO experience
• Amenable to work on Graveyard shift and shifting schedule
• Willing to work fully onsite
• Salary Package: 18,500 + 5675 allowances

Benefits

• Salary Package: 18,500 + 5675 allowances

• HMO
• Night Differential