Healthcare Customer Service Agent - Fixed Weekends Off

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Health Insurance

HMO

Competitive pay and incentives

Exposure to healthcare accounts

Job summary

A leading communications consultancy is looking for Healthcare Customer Service Representatives in Quezon City. The role involves responding to patient inquiries and providing guidance on healthcare services. Ideal candidates are customer-oriented, detail-oriented, and available for on-site work. The position offers competitive pay, paid training, and a collaborative environment with growth opportunities.

Qualifications

• Customer-oriented with attention to detail.
• Basic computer skills and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

English Language

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Technical Skills

People Skills

Organizational Skills

Interpersonal Skills

Call Centre

Back Office Support

Education

High School or Senior High School graduate

College preferred

Job description

A leading communications consultancy is looking for Healthcare Customer Service Representatives in Quezon City. The role involves responding to patient inquiries and providing guidance on healthcare services. Ideal candidates are customer-oriented, detail-oriented, and available for on-site work. The position offers competitive pay, paid training, and a collaborative environment with growth opportunities.