Healthcare CSR - Patient Support & Service Rep

Nezda Technologies, Inc.; Metro Manila; On-site; PHP 274,000 - 328,000; Full time

Benefits offered by this job

HMO Benefits

Account-specific incentives

Annual Merit Increase

Night Differential Pay

Job summary

Nezda Technologies, Inc. is hiring Customer Service Representatives for a Healthcare Account. You will handle inquiries via phone, chat, or email, provide accurate information, and resolve concerns.

You will process requests and maintain proper documentation while ensuring a positive customer experience. Qualifications include a College Graduate or 2nd Year College Undergraduate with CSR experience, or SHS Graduate with CSR experience. The role offers competitive incentives and benefits.

Qualifications

• Candidates must demonstrate clear communication and customer service aptitude.
• Experience in handling calls, chats, or emails is preferred.
• Ability to follow policies and document interactions accurately.

Responsibilities

• Handle customer inquiries via phone, chat, or email.
• Provide accurate information and resolve customer concerns.
• Process requests and maintain proper documentation.
• Ensure a positive customer experience.
• Follow company policies and service standards.

Skills

Communication skills

CSR experience

Documentation

Education

College Graduate

2nd Year College Undergraduate (6 Months CSR)

SHS Graduate (1 Year CSR)

Job description

Nezda Technologies, Inc. is hiring Customer Service Representatives for a Healthcare Account. You will handle inquiries via phone, chat, or email, provide accurate information, and resolve concerns.

You will process requests and maintain proper documentation while ensuring a positive customer experience. Qualifications include a College Graduate or 2nd Year College Undergraduate with CSR experience, or SHS Graduate with CSR experience. The role offers competitive incentives and benefits.