Healthcare Concierge & Billing Specialist

Our Home; Manila; On-site; PHP 223,000 - 391,000; Full time

Job summary

Our Home is seeking a dedicated customer service professional to assist patients with healthcare services, insurance coverage, billing, and scheduling. The role focuses on delivering precise information and handling inquiries related to claims and policy changes.

In this position, you will ensure accurate patient data entry in the healthcare management system, communicate policy updates, and resolve service-related concerns promptly and professionally.

Responsibilities

• Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling.
• Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints.
• Accurately record and update patient details in the healthcare management system.
• Inform customers of any updates or modifications to healthcare policies, procedures, or insurance plans.

Job description

Our Home is seeking a dedicated customer service professional to assist patients with healthcare services, insurance coverage, billing, and scheduling. The role focuses on delivering precise information and handling inquiries related to claims and policy changes.

In this position, you will ensure accurate patient data entry in the healthcare management system, communicate policy updates, and resolve service-related concerns promptly and professionally.