Healthcare Collections Team Lead: Coach & Optimize

CXperts; Iloilo; On-site; PHP 400,000 - 800,000; Full time

Job summary

CXperts in the Philippines is seeking a results-driven Collections Lead to coordinate daily tasks, review processes for efficiency, and implement strategies to meet performance objectives.

You will participate in interviewing, coaching staff, conduct monthly performance reviews, handle escalated calls, and ensure compliance with company policies and regulations. Iloilo-based role with a focus on delivering measurable results and maintaining team morale.

Qualifications

• Minimum high school diploma or equivalent.
• 2 years of collections experience.
• 1 year in collections lead role.
• Excellent verbal and written communication skills.
• Strong leadership abilities and team guidance.

Responsibilities

• Coordinate to maximize coverage and complete daily tasks.
• Review processes for efficiency and implement improvements.
• Create and implement strategies to meet performance objectives.
• Participate in interviewing and hiring processes.
• Provide coaching and development feedback to staff.
• Issue corrective actions or terminations as needed.
• Conduct monthly/annual performance reviews for direct reports.
• Respond to and resolve agent concerns promptly.
• Handle escalated calls when necessary.
• Motivate staff and maintain a positive team environment.
• Ensure adherence to Employee Handbook, company policies, and laws.

Skills

Leadership

Communication

Adaptability

Team management

Education

High school diploma

Job description

CXperts in the Philippines is seeking a results-driven Collections Lead to coordinate daily tasks, review processes for efficiency, and implement strategies to meet performance objectives.

You will participate in interviewing, coaching staff, conduct monthly performance reviews, handle escalated calls, and ensure compliance with company policies and regulations. Iloilo-based role with a focus on delivering measurable results and maintaining team morale.