Healthcare BPO Trainer: Voice & Accent Coach

Global Healthcare Resource; Muntinlupa; Presencial; PHP 360.000 - 540.000; Jornada completa

Descripción de la vacante

Global Healthcare Resource in the Philippines seeks a Communications / Voice & Accent Trainer to lead foundational V&A, ACC, language neutralization, and active listening training for onboarding batches in a healthcare BPO environment.

You will tailor training modules to healthcare jargon, HIPAA sensitivity, and empathetic patient/provider interactions, while providing targeted coaching to drive continuous improvement.

Formación

• Minimum 1 year hands-on training in a BPO environment.
• Experience with healthcare BPO accounts preferred.
• Strong written and verbal English with neutral accent.
• Ability to engage adult learners and provide constructive coaching.

Responsabilidades

• Conduct foundational V&A, ACC, language neutralization, and active listening training for onboarding batches.
• Tailor training modules to align with healthcare jargon, HIPAA sensitivity, and empathetic interactions.
• Perform Training Needs Analysis (TNA) to identify bottlenecks and quality trends.
• Provide group and 1-on-1 coaching for underperforming agents.
• Support nesting phase with live call monitoring and immediate feedback.
• Track and report trainee progress and batch performance to stakeholders.

Conocimientos

Voice & Accent training

BPO experience

English communication

Classroom management

Coaching

Descripción del empleo

Global Healthcare Resource in the Philippines seeks a Communications / Voice & Accent Trainer to lead foundational V&A, ACC, language neutralization, and active listening training for onboarding batches in a healthcare BPO environment.

You will tailor training modules to healthcare jargon, HIPAA sensitivity, and empathetic patient/provider interactions, while providing targeted coaching to drive continuous improvement.