Trainer

ResultsCX Named ‘Major Contender’ in Everest Group; Cebu City; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Transport facility for night shifts

Training & development opportunities

Collaborative and supportive work环境

Job summary

ResultsCX is seeking a dedicated Trainer to join our healthcare contact center in Lapu-lapu. You will design and deliver training for new hires and existing agents, focusing on healthcare voice processes, compliance, and customer service excellence.

The ideal candidate has 2+ years in healthcare BPO training, strong voice and communication skills, and the ability to conduct engaging sessions and monitor performance, including night shifts.

Qualifications

• 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment.
• Strong voice and communication skills with client-facing experience.
• Willingness to work fixed night shifts to align with international client requirements.

Responsibilities

• Conduct training sessions for new hires and existing team members on healthcare voice processes and compliance.
• Develop and deliver training materials, including presentations and role-plays.
• Improve voice modulation, clarity, pronunciation, and overall communication skills.
• Monitor trainee performance and provide constructive feedback.
• Collaborate with operations and quality teams to identify training needs and implement customized learning programs.
• Maintain training records and prepare reports on training effectiveness and attendance.

Skills

Training delivery

Voice coaching

Presentation skills

Interpersonal skills

Time management

Education

Graduate in any discipline

Job description

Trainer

Full Location: Lapu-lapu - PH

We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Lapu-lapu. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of call center training processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver exceptional service.

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

In this role you will:

• Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols.
• Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities.
• Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents.
• Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance.
• Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement.
• Collaborate with operations and quality teams to identify training needs and implement customized learning programs.
• Maintain training records and prepare reports on training effectiveness, attendance, and assessments.
• Stay updated on healthcare industry trends and best practices to enhance training content.

To join our team, you need:

• Education: Graduate in any discipline.
• Experience:
• 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment.
• Candidates with less experience but exceptional voice and communication skills are encouraged to apply.
• Strong understanding of healthcare voice processes and customer engagement.
• Excellent verbal and written communication skills with a focus on voice clarity and modulation.
• Ability to design and deliver engaging training sessions.
• Basic knowledge of healthcare processes, and claims is preferred.
• Comfortable working fixed night shifts to align with international client requirements.

Required Skills:

• Training delivery and facilitation
• Voice and communication coaching
• Presentation and interpersonal skills
• Attention to detail and adaptability
• Time management and organizational abilities

Why join ResultCX:

• Competitive salary package
• Transport facility for night shifts
• Comprehensive training and development opportunities
• Health insurance and other employee benefits
• Collaborative and supportive work environment

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.