Healthcare BPO Trainer: Voice & Accent Mastery

Global Healthcare Resource Philippines Inc.; Muntinlupa; On-site; PHP 469,000 - 781,000; Full time

Job summary

Global Healthcare Resource Philippines Inc. is hiring a Communications/Voice & Accent Trainer to lead foundational V&A and ACC training for onboarding batches in a healthcare BPO setting. The role focuses on neutral accent, HIPAA sensitivity, and empathetic patient/provider interactions.

You will tailor training modules, conduct needs analyses, coach agents individually and in groups, monitor nesting performance, and report progress to operations and training management.

Qualifications

• Minimum 1 year as a Communications/Voice & Accent Trainer in a BPO.
• Minimum 2 years of overall healthcare BPO experience (Billing/Claims/Provider Relations).
• Excellent written and spoken English with neutral accent.
• Able to manage classrooms and coach adults effectively.
• Willing to work night shifts and holidays as required.

Responsibilities

• Deliver foundational V&A, ACC, language neutralization, and active listening training for onboarding batches.
• Tailor modules to healthcare jargon, HIPAA sensitivity, and empathetic interaction standards.
• Conduct Training Needs Analysis to identify bottlenecks and performance trends.
• Provide group and 1-on-1 coaching for underperforming agents on tone and phrasing.
• Monitor nesting phase, give immediate feedback, ensure KPI readiness.
• Track trainee progress and report to operations and training management.

Skills

Voice & Accent Training

BPO Experience

English Communication

Coaching & Mentoring

Training Needs Analysis

Job description

Global Healthcare Resource Philippines Inc. is hiring a Communications/Voice & Accent Trainer to lead foundational V&A and ACC training for onboarding batches in a healthcare BPO setting. The role focuses on neutral accent, HIPAA sensitivity, and empathetic patient/provider interactions.

You will tailor training modules, conduct needs analyses, coach agents individually and in groups, monitor nesting performance, and report progress to operations and training management.