Health IT Support Specialist: EMR & Tech Troubleshooter

Helpware

Cebu City

On-site

PHP 360,000 - 540,000

Full time

7 days ago

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Job summary

Helpware in the Philippines is seeking a Health IT Specialist I to provide frontline technical support for healthcare software, EMR/EHR integrations, and hardware issues. You’ll work via phone, email, chat, and remote sessions to resolve incidents and ensure a smooth client experience.

Experience with Windows OS, EMR systems, and remote tools is highly valued. Join a team focused on customer satisfaction, implementation collaboration, and operational excellence while supporting healthcare

Qualifications

Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field preferred.
At least 1–2 years of experience in technical support, help desk, IT support, or a related customer-facing technical role.
Strong knowledge of Windows operating systems and basic network troubleshooting.
Experience supporting software applications, hardware devices, or healthcare technology solutions is an advantage.
Familiarity with Electronic Medical Records (EMR/EHR) systems and healthcare software integrations is preferred.
Experience using remote support tools such as Microsoft Teams, Cisco WebEx, LogMeIn Rescue, or similar platforms.
Excellent problem-solving, analytical, and troubleshooting skills.
Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
Ability to document incidents accurately and maintain detailed support records.
Strong customer service orientation and ability to build positive relationships with internal and external customers.
Ability to work independently, manage multiple priorities, and escal…
Experience assisting with software implementation, system configuration, or user training is a plus.

Responsibilities

Provide frontline technical support for client products via phone, email, chat, and remote assist sessions.
Identify part numbers/pricing for internal/external customers.
Troubleshoot, document, and resolve issues tied to client products; escalate to Tier II when needed.
Follow-up with customers to ensure issues are resolved.
Maintain good rapport with internal and external customers.
Document client incidents in the incident management system for trend analysis.
Troubleshoot Windows OS and basic network connectivity issues.
Troubleshoot EMR connectivity issues related to Midmark software and device integrations.
Support training and knowledge transfer to new hires and team members.
Assist Implementation Team/Tier 2 to install, configure, and validate client software.