Head of Workforce Management & Planning

Qualfon; Metro Manila; Sur place; PHP 2 400 000 - 4 200 000; Plein temps

Résumé du poste

Qualfon is seeking a WF Director within our Workforce Management organization in the Philippines. The role oversees planning, scheduling and real-time management across client accounts from our Cebu and Dumaguete facilities.

The director leads a high-performing WFM team, sets standards, and collaborates with senior management and clients to optimize service delivery. Responsibilities include strategic decision making, building scalable processes, mentoring managers, and driving continuous

Qualifications

• Oversee planning, scheduling and real-time management across client accounts in Cebu and Dumaguete.
• Lead a high-performing WFM team, set standards and collaborate with management and clients to optimize service delivery.
• Drive strategic decision making and build scalable WFM processes.

Responsabilités

• Oversee planning, scheduling and real-time management across client accounts in Cebu and Dumaguete.
• Lead a high-performing WFM team, set standards and collaborate with management and clients to optimize service delivery.
• Drive strategic decision making and build scalable WFM processes.

Description du poste

Qualfon is seeking a WF Director within our Workforce Management organization in the Philippines. The role oversees planning, scheduling and real-time management across client accounts from our Cebu and Dumaguete facilities.

The director leads a high-performing WFM team, sets standards, and collaborates with senior management and clients to optimize service delivery. Responsibilities include strategic decision making, building scalable processes, mentoring managers, and driving continuous