WFM Center of Excellence Lead - Data-Driven Optimization

Qualfon Philippines

Cebu City

On-site

PHP 1,100,000 - 1,800,000

Full time

14 days+

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Job summary

Qualfon Philippines in Cebu City is seeking a Workforce Management Center of Excellence Lead to establish and govern WFM best practices, standards, and methodologies across the organization. This role serves as the central authority for WFM data governance, analytics, business insights, and continuous improvement initiatives, ensuring the accuracy and integrity of workforce planning data.

The WFM CoE Lead partners with Operations, Finance, Technology, and Business Leaders to drive data-driven

Responsibilities

Establish and maintain WFM data governance frameworks, standards, and controls.
Ensure data accuracy, consistency, integrity, and compliance across WFM systems and reporting platforms.
Develop and deliver workforce analytics, dashboards, and actionable business insights to support strategic and operational decisions.
Identify trends, risks, and opportunities through performance analysis and root-cause investigations.
Lead continuous improvement initiatives to enhance WFM processes, tools, methodologies, and operating models.
Drive standardization and adoption of WFM best practices across business units and geographies.
Partner with stakeholders to prioritize improvement opportunities and implement sustainable solutions.
Provide thought leadership on workforce optimization, planning strategies, and emerging WFM technologies.
Monitor key performance indicators (KPIs) and measure the impact of process improvement initiatives.