Head of Product Management

Nezda Global; Metro Manila; On-site; PHP 2,000,000 - 2,800,000; Full time

Job summary

Nezda Technologies, Inc. in the Philippines is seeking a Department Head – Loans to lead the strategy, development, and end-to-end management of the bank's loan product portfolio.

You will supervise products across personal, business, salary, microloans, and corporate lending, working with Lending, Credit, Operations, IT, and Finance to optimize performance and customer experience. You will head a team of product managers, officers, and analysts, providing strategic direction and developing

Qualifications

• Bachelor's degree in any four-year course.
• At least 5 years of progressive product management experience within banking/financial services.
• At least 3 years in a leadership or managerial capacity.
• Proven expertise in developing and executing product strategies.
• Experience with product lifecycle management from evaluation to performance.
• Strong cross-functional leadership and stakeholder collaboration.
• Understanding of lending, risk management, credit operations, and regulatory requirements.

Responsibilities

• Develop and execute loan product strategies to drive growth, profitability, and market penetration.
• Oversee evaluation, development, implementation, and lifecycle management of loan products.
• Establish KPIs for loan volume growth, customer acquisition, and product usage.
• Conduct market research and benchmarking for pricing, positioning, and enhancements.
• Coordinate with Lending, Credit, Operations, IT, Finance, and other stakeholders.
• Lead and mentor a team of product managers, officers, and analysts.

Skills

Product strategy

Leadership

Cross-functional collaboration

Market research

Regulatory awareness

Education

Bachelor's degree

Master's degree (preferred)

Tools

Financial modelling

Regulatory reporting tools

Job description

As Department Head – Product Management (Loans), you will lead the strategy, development, and end-to-end management of the bank's loan product portfolio.

You will oversee products spanning business loans, teachers' salary loans, personal loans, microloans, and corporate lending portfolios. Working closely with Lending, Credit, Operations, IT, and Finance teams, you will help optimize product performance, improve customer experience, and achieve business targets.

You will also lead a team of product managers, officers, and analysts, providing strategic direction and developing their expertise in loan product management.

Reporting to: Product and Channels Management Division Head

KEY RESPONSIBILITIES

Product Strategy and Portfolio Management

• Develop and execute loan product strategies to drive growth, profitability, and market penetration.
• Oversee the evaluation, development, implementation, and lifecycle management of loan products.
• Establish performance indicators for loan volume growth, customer acquisition, and product usage.
• Conduct market research and competitor benchmarking to inform product pricing, positioning, and enhancements.
• Maintain strong relationships with senior management, regulatory bodies, and financial partners.

Product Development and Innovation

• Identify and develop new loan solutions and product innovations.
• Review and oversee financial models, business cases, and revenue projections for proposed products.
• Guide pilot testing and incorporate feedback into product improvements.
• Oversee the development of loan product training and knowledge materials.
• Monitor industry trends to identify opportunities for innovation.

Operational and Regulatory Oversight

• Ensure loan products comply with applicable regulatory requirements and reporting standards.
• Develop operational processes and product policies to improve product delivery and lifecycle management.
• Oversee product documentation, service-level agreements (SLAs), and compliance requirements.
• Resolve product-related system and customer issues in collaboration with internal support teams.
• Monitor escalations from branches and business units, ensuring timely and appropriate solutions.

Cross-Functional Collaboration

• Coordinate with Lending, Credit, Operations, IT, Finance, and other relevant stakeholders.
• Support go-to-market planning and improve the customer journey for loan products.
• Ensure promotional materials and customer communications comply with regulatory guidelines.
• Work with the Integrated Marketing and Communications Group to ensure accurate and compliant loan product presentations across platforms.

Leadership and Team Development

• Provide strategic direction, coaching, and mentorship to product managers, officers, and analysts.
• Implement training and development initiatives to strengthen the team's loan product expertise.
• Conduct performance evaluations and provide constructive feedback.
• Foster collaboration, agility, and customer-focused product management.
• Represent the department in senior leadership discussions and relevant industry initiatives.

MUST-HAVE QUALIFICATIONS

• Education: Bachelor's degree in any four-year course.
• Industry Experience: At least 5 years of progressive product management experience within the banking or financial services industry.
• Leadership Experience: At least 3 years in a leadership or managerial capacity.
• Product Strategy: Demonstrated expertise in developing and executing product strategies.
• Product Lifecycle Management: Experience overseeing products from evaluation and development through implementation and ongoing performance management.
• Cross-Functional Leadership: Demonstrated experience leading or coordinating cross-functional teams.
• Relevant Knowledge: A strong understanding of banking or financial services product management, with an emphasis on lending, risk management, credit operations, and regulatory requirements.

GOOD-TO-HAVE QUALIFICATIONS

• A master's degree in a related field.
• An academic background in Economics, Business Administration, Banking and Finance, Information Technology, Computer Science, or Industrial Engineering.
• Experience managing business loans, teachers' salary loans, personal loans, microloans, or corporate lending portfolios.
• Experience in loan product innovation, market research, competitor benchmarking, financial modelling, and go-to-market planning.
• Experience overseeing product policies, regulatory compliance, and operational improvements in lending.