Head of Patient Experience & Service Design

MedGrocer; Metro Manila; Presencial; PHP 2.000.000 - 3.000.000; Jornada completa

Descripción de la vacante

MedGrocer in Makati City is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy and clinic touchpoints. Lead the enterprise-wide CX framework to improve long-term retention and service innovation.

You will design health scoring, VoC programs, and data-driven pivots, and drive the digital transformation with AI, automated workflows, and CRM integrations to scale support while preserving quality.

Descripción del empleo

MedGrocer in Makati City is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy and clinic touchpoints. Lead the enterprise-wide CX framework to improve long-term retention and service innovation.

You will design health scoring, VoC programs, and data-driven pivots, and drive the digital transformation with AI, automated workflows, and CRM integrations to scale support while preserving quality.