Chief Patient Experience & AI-Driven Care Leader

MedGrocer; Makati; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

MedGrocer is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy, and clinic touchpoints. You will define the enterprise CX framework and lead data-driven pivots to scale AI-enabled service delivery while maintaining global quality standards.

In this role, you will champion patient advocacy, influence product strategy, and collaborate with cross-functional teams to improve retention and satisfaction for millions of lives in the Philippines.

Responsibilities

• Architect the patient journey across telehealth, pharmacy, and clinic touchpoints.
• Define the enterprise CX framework and drive data-driven pivots to scale AI-enabled service delivery.
• Champion patient advocacy, influence product strategy, and collaborate with cross-functional teams to improve retention and satisfaction in the Philippines.

Job description

MedGrocer is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy, and clinic touchpoints. You will define the enterprise CX framework and lead data-driven pivots to scale AI-enabled service delivery while maintaining global quality standards.

In this role, you will champion patient advocacy, influence product strategy, and collaborate with cross-functional teams to improve retention and satisfaction for millions of lives in the Philippines.