Head of Patient Experience & AI-Driven Care

MedGrocer; Makati; Vor Ort; PHP 1.800.000 - 3.600.000; Vollzeit

Zusammenfassung

MedGrocer is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy, and clinic touchpoints. You will define the enterprise CX framework and lead data-driven pivots to scale AI-enabled service delivery while maintaining global quality standards.

In this role, you will champion patient advocacy, influence product strategy, and collaborate with cross-functional teams to improve retention and satisfaction for millions of lives in the Philippines.

Aufgaben

• Architect the patient journey across telehealth, pharmacy, and clinic touchpoints.
• Define the enterprise CX framework and drive data-driven pivots to scale AI-enabled service delivery.
• Champion patient advocacy, influence product strategy, and collaborate with cross-functional teams to improve retention and satisfaction in the Philippines.

Jobbeschreibung

MedGrocer is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy, and clinic touchpoints. You will define the enterprise CX framework, drive data-driven pivots, and lead AI-enabled service delivery scaling while upholding global quality standards.

You will champion patient advocacy, influence product strategy, and collaborate with cross-functional teams to improve retention and satisfaction across millions of lives in the Philippines.