Head Of Patient Experience And CX Strategy

MedGrocer; Metro Manila; Vor Ort; PHP 1.200.000 - 1.600.000; Vollzeit

Zusammenfassung

MedGrocer in Makati City, Philippines, is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy, and clinic touchpoints.

You will define the experience framework to drive long-term retention and service innovation, lead the enterprise CX roadmap, develop VoC programs, oversee AI-driven service delivery, and report to executive leadership to shape product strategy through behavioral insights.

Aufgaben

• Architect the patient journey across telehealth, pharmacy, and clinic touchpoints.
• Lead the enterprise CX roadmap and develop VoC programs.
• Oversee AI-driven service delivery while maintaining high-quality support.
• Report to executive leadership and shape product strategy through behavioral insights.

Jobbeschreibung

Job Description

MedGrocer in Makati City is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy, and clinic touchpoints. You will define the experience framework to drive long-term retention and service innovation.

You will lead the enterprise-wide CX roadmap, develop VoC programs, and oversee AI-driven service delivery while maintaining high-quality support. This role reports to executive leadership and shapes product strategy through behavioral insights.