Chief Patient Experience & CX Strategy Architect

Hard Problems; Manila; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

MedGrocer, a healthcare company in Makati City, Philippines, is seeking a Senior CX Architect to design and own the patient journey across telehealth, pharmacy, and clinic services.

You will lead the enterprise CX roadmap, develop VoC programs, oversee AI-driven service delivery, and use behavioral insights to inform product strategy and improve patient retention.

Based in Makati and applications are accepted only from candidates located in the Philippines.

Responsibilities

• Design and own the end-to-end patient experience framework across telehealth, pharmacy, and clinic services
• Lead the enterprise-wide CX roadmap, setting direction for how the company improves and evolves its service delivery
• Develop and run Voice of Customer (VoC) programs to gather and act on patient feedback
• Oversee AI-driven service delivery while maintaining high standards of support quality
• Use behavioral insights to inform and influence product strategy
• Drive long-term patient retention through experience design and service innovation

Job description

MedGrocer, a healthcare company in Makati City, Philippines, is seeking a Senior CX Architect to design and own the patient journey across telehealth, pharmacy, and clinic services.

You will lead the enterprise CX roadmap, develop VoC programs, oversee AI-driven service delivery, and use behavioral insights to inform product strategy and improve patient retention.

Based in Makati and applications are accepted only from candidates located in the Philippines.