Chief CX Architect: Patient Journey & Service Design
MedGrocer
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Job summary
MedGrocer in Makati City is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy and clinic touchpoints. Lead the enterprise-wide CX framework to improve long-term retention and service innovation.
You will design health scoring, VoC programs, and data-driven pivots, and drive the digital transformation with AI, automated workflows, and CRM integrations to scale support while preserving quality.
Job description
MedGrocer in Makati City is seeking a Head of Customer Experience to architect the patient journey across telehealth, pharmacy and clinic touchpoints. Lead the enterprise-wide CX framework to improve long-term retention and service innovation.
You will design health scoring, VoC programs, and data-driven pivots, and drive the digital transformation with AI, automated workflows, and CRM integrations to scale support while preserving quality.
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