Head of IT — Retail & Operations, Mall Connectivity

Q2 HR Solutions; Philippines; On-site; PHP 3,000,000 - 5,000,000; Full time

Job summary

Head of Information Technology leads strategy across 45 community malls, guiding IT operations, systems, and infrastructure to deliver secure, scalable services including free Wi-Fi and digital connectivity. You will oversee daily support, governance, budget, and incident management, while driving modernization through enterprise apps, data security, and customer engagement tools.

The role requires a decade of IT leadership, strong vendor negotiation, and the ability to build high-performing

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related field.
• 10+ years IT leadership experience, with at least 5 years in a senior management role.
• Experience in IT Operations, Systems Development, and Infrastructure Design & Maintenance.
• Strong knowledge of network security, data privacy, and cybersecurity practices.
• Experience managing large-scale connectivity projects, such as Wi-Fi networks across multiple sites.

Responsibilities

• Oversee day-to-day IT support services across all malls, ensuring high uptime and service efficiency.
• Establish IT service management standards, including SLA monitoring and incident management.
• Manage IT budget, optimize operating costs, and ensure compliance with IT policies.
• Provide end-user support to operations, tenants, and customers as needed.
• Lead planning, development, and deployment of enterprise systems, applications, and databases.
• Drive innovation by introducing digital tools that enhance mall services (e.g., mobile apps, loyalty systems, digital connectivity platforms).
• Lead the design, implementation, and maintenance of robust IT infrastructure across all 45 community malls.
• Manage free Wi-Fi and mall connectivity projects, ensuring reliable, secure, and scalable service.
• Establish standards for hardware, network, and cloud solutions to support long-term growth.
• Build, lead, and coach the IT team to deliver operational excellence across the pillars.
• Partner with business leaders to align IT strategies with organizational objectives.
• Provide timely executive reporting on IT performance, KPIs, risks, and strategic projects.
• Foster a culture of innovation, cybersecurity awareness, and customer-focused technology adoption.

Skills

IT Operations Management

Systems Development

Infrastructure Design

Cybersecurity

Data Privacy

Large-scale Connectivity

Vendor Negotiations

Strategic Planning

Project Management

Leadership

Education

Bachelor's Degree in Computer Science / IT

Master's degree or further studies

Job description

Head of Information Technology leads strategy across 45 community malls, guiding IT operations, systems, and infrastructure to deliver secure, scalable services including free Wi-Fi and digital connectivity. You will oversee daily support, governance, budget, and incident management, while driving modernization through enterprise apps, data security, and customer engagement tools.

The role requires a decade of IT leadership, strong vendor negotiation, and the ability to build high-performing