Head of IT Operations (FMCG)

PM Consulting; Calamba; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

PM Consulting in Calamba, Laguna, is seeking an experienced IT leader to oversee the company’s IT operations, infrastructure, and services. You will guide the IT team and collaborate with management to ensure technology supports business continuity and manufacturing needs.

The role requires 8-10 years in IT with supervisory experience and a background in industrial environments. You will shape IT strategy, governance, and security while managing vendor relationships and budgets.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• 8-10 years of IT experience with supervisory or managerial capacity.
• Experience managing IT operations, infrastructure, systems, and technical support teams.
• Background in manufacturing, pharmaceutical, FMCG, or other industrial environments is an advantage.
• Experience with ERP/business applications, network and infrastructure management, cybersecurity, and IT project management.
• Strong IT governance, information security, data protection, backup, and disaster recovery knowledge.
• Strong vendor and stakeholder management skills.
• Good leadership, problem-solving, communication, and project management skills.
• Willing to work onsite in Calamba, Laguna.

Responsibilities

• Lead and manage the overall IT function, including operations, infrastructure, systems, applications, and user support.
• Develop and implement IT strategies, policies, procedures, and standards aligned with business objectives.
• Ensure availability, reliability, and security of IT systems, networks, hardware, software.
• Oversee day-to-day IT support and ensure timely resolution of issues and service requests.
• Manage and maintain IT infrastructure, including servers, networks, computers, and related equipment.
• Oversee business applications and enterprise systems across the organization.
• Identify technology requirements with departments and recommend appropriate systems and solutions.
• Manage IT projects from planning through deployment and post-implementation support.
• Establish cybersecurity, data protection, access control, backup, and disaster recovery practices.
• Monitor system performance, identify risks, and implement preventive and corrective measures.
• Manage relationships with IT vendors and service providers, including contracts and SLAs.
• Prepare and manage IT budget for hardware, software, licenses, and maintenance.
• Lead, develop, and direct the IT team, including performance management and workload allocation.
• Document IT systems, processes, configurations, policies, and procedures.
• Support business continuity and keep critical IT services operational.
• Stay updated with emerging technologies and recommend improvements.

Skills

Leadership

Vendor management

IT governance

Cybersecurity

Project management

Communication

Budgeting

Education

Bachelor's degree in Information Technology/Computer Science/Information Systems

Tools

ERP/Business applications

Network & infrastructure management tools

Job description

Role Overview

Oversee the company’s overall IT operations, systems, infrastructure, and technology services to ensure reliable, secure, and efficient support for business and manufacturing operations.

The role will lead the IT team, manage day-to-day IT operations, and work closely with management and different departments to ensure that technology systems and solutions support business requirements and operational continuity.

Key Responsibilities

• Lead and manage the overall IT function, including IT operations, infrastructure, systems, applications, and user support.
• Develop and implement IT strategies, policies, procedures, and standards aligned with business objectives.
• Ensure the availability, reliability, and security of IT systems, networks, hardware, software, and other technology resources.
• Oversee day-to-day IT support and ensure timely resolution of technical issues and service requests.
• Manage and maintain IT infrastructure, including servers, networks, computers, communication systems, and related equipment.
• Oversee business applications and enterprise systems, including ERP and other systems used across the organization.
• Work with various departments to identify technology requirements and recommend appropriate systems, tools, and solutions.
• Manage IT projects from planning and implementation through testing, deployment, and post-implementation support.
• Establish and maintain appropriate cybersecurity, data protection, access control, backup, and disaster recovery practices.
• Monitor system performance, identify potential risks, and implement preventive and corrective measures.
• Manage relationships with IT vendors, service providers, and technology partners, including contracts, service levels, and deliverables.
• Prepare and manage the IT budget, including hardware, software, licenses, infrastructure, maintenance, and other technology requirements.
• Lead, develop, and provide direction to the IT team, including performance management, workload allocation, and capability development.
• Ensure proper documentation of IT systems, processes, configurations, policies, and procedures.
• Support business continuity and ensure that critical systems and IT services remain operational.
• Keep up to date with emerging technologies and recommend improvements that can enhance operational efficiency, security, and productivity.
• Provide regular updates and recommendations to management regarding IT performance, projects, risks, and technology requirements.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• At least 8-10years of relevant IT experience, with experience in a supervisory or managerial capacity.
• Experience managing IT operations, infrastructure, systems, and technical support teams.
• Background in manufacturing, pharmaceutical, FMCG, or other industrial environments is an advantage.
• Experience with ERP/business applications, network and infrastructure management, cybersecurity, and IT project management.
• Strong understanding of IT governance, information security, data protection, backup, and disaster recovery.
• Strong vendor and stakeholder management skills.
• Good leadership, problem-solving, communication, and project management skills.
• Willing to work onsite in Calamba, Laguna.