Head Of Digital Platforms And Delivery

Home Credit Philippines; Taguig; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work set-up

Permanent dayshift schedule

Up to 20% variable performance-based

HMO on Day 1 / HMO for dependents

Mental health coverage

Wellness Leave

Internal career mobility

Job summary

Home Credit Philippines is seeking a Head of Digital Platforms & Delivery to translate digital strategy into reliable, scalable execution across customer-facing channels. You will co-own the delivery program with CDO and senior stakeholders, drive end-to-end delivery, and manage a platform-focused team to ensure performance, availability, and rapid releases.

The role requires 10+ years in digital platform delivery, strong release management, and expertise in APIs, CI/CD, and observability.

Qualifications

• 10+ years’ experience in digital platform / technology delivery leadership (mobile, web, APIs)
• Proven track record managing end-to-end delivery (intake → build → test → release → BAU)
• Strong release management and production readiness (go/no-go, rollback, incident readiness)
• Experience leading cross-functional teams (Platform Managers, Product Owners, Engineering, QA, DevOps/SRE)
• Agile delivery expertise (backlog prioritization, planning, dependency management, predictable execution)
• Solid understanding of modern engineering practices (CI/CD, automation, observability, SLO/SLAs)
• Integration delivery experience (internal systems, partners, vendors; API-first and resilience patterns)
• Ability to define and manage delivery KPIs (time-to-market, change failure rate, MTTR, stability)

Responsibilities

• Co-own Digital delivery strategy and execution plan with CDO and senior business stakeholders; translate vision into an executable portfolio, milestones, and capacity plan.
• Own portfolio intake, prioritization, and governance for all customer-facing digital channels (including internal IT Sales & Collections enablement), ensuring clear scope, value, dependencies, and delivery readiness.
• Lead end-to-end delivery from ideation and requirements to build, testing, release, and stabilization—driving predictable outcomes, quality, and speed-to-market.
• Manage and develop the Platforms & Delivery organization (Platform Managers, Platform/Feature Product Owners, Delivery/Release functions); ensure effective ways of working, accountability, and performance.
• Establish and run release & production readiness management (release calendar, go/no-go criteria, rollout/rollback, incident readiness, change controls) to minimize disruption and improve reliability.
• Ensure BAU stability and continuous improvement for the mobile app and digital channels: performance optimization, defect reduction, operational excellence, and technical debt management.
• Drive platform and integration excellence across channels and systems (APIs, partners, internal platforms), improving availability, latency, observability, and scalability in collaboration with IT/EA and SRE/Operations.
• Define and track delivery and platform KPIs jointly with Digital Product and Digital Analytics (e.g., time-to-market, release success rate, uptime/SLOs, MTTR, funnel impact, adoption) and drive corrective actions.
• Generate and shape initiatives using business objectives, data, and customer insights —working with Product, Lifecycle/Marketing, Analytics, and Ecosystem teams to convert opportunities into deliverable work packages.
• Coordinate closely with IT leadership to ensure the right engineering, environment, and support setup for projects and BAU (resource planning, vendor/partner support, operational ownership).
• Align with HQ and SEA counterparts; manage local rollout, adoption, and localization needs for PH.

Skills

Digital delivery leadership

End-to-end delivery

Release management

Agile leadership

Cross-functional teams

CI/CD practices

Observability

API integration

Stakeholder management

SRE/DevOps collaboration

Job description

Job Description:

About The Job

The Head of Digital Platforms & Delivery is accountable for turning the Digital strategy into reliable, scalable execution by leading end-to-end delivery for all customer-facing digital channels, including shared capabilities that support IT Sales & Collections journeys.

What You'll Do

• Co-own Digital delivery strategy and execution plan with CDO and senior business stakeholders; translate vision into an executable portfolio, milestones, and capacity plan.
• Own portfolio intake, prioritization, and governance for all customer-facing digital channels (including internal IT Sales & Collections enablement), ensuring clear scope, value, dependencies, and delivery readiness.
• Lead end-to-end delivery from ideation and requirements to build, testing, release, and stabilization—driving predictable outcomes, quality, and speed-to-market.
• Manage and develop the Platforms & Delivery organization (Platform Managers, Platform/Feature Product Owners, Delivery/Release functions); ensure effective ways of working, accountability, and performance.
• Establish and run release & production readiness management (release calendar, go/no-go criteria, rollout/rollback, incident readiness, change controls) to minimize disruption and improve reliability.
• Ensure BAU stability and continuous improvement for the mobile app and digital channels: performance optimization, defect reduction, operational excellence, and technical debt management.
• Drive platform and integration excellence across channels and systems (APIs, partners, internal platforms), improving availability, latency, observability, and scalability in collaboration with IT/EA and SRE/Operations.
• Define and track delivery and platform KPIs jointly with Digital Product and Digital Analytics (e.g., time-to-market, release success rate, uptime/SLOs, MTTR, funnel impact, adoption) and drive corrective actions.
• Generate and shape initiatives using business objectives, data, and customer insights —working with Product, Lifecycle/Marketing, Analytics, and Ecosystem teams to convert opportunities into deliverable work packages.
• Coordinate closely with IT leadership to ensure the right engineering, environment, and support setup for projects and BAU (resource planning, vendor/partner support, operational ownership).

Align with HQ and SEA counterparts

On standards, dependencies, and cross-country prioritization; manage local rollout, adoption, and localization needs for PH.

What You Need To Have

• 10+ years’ experience in digital platform / technology delivery leadership (mobile, web, APIs)
• Proven track record managing end-to-end delivery (intake → build → test → release → BAU)
• Strong release management and production readiness (go/no-go, rollback, incident readiness)
• Experience leading cross-functional teams (Platform Managers, Product Owners, Engineering, QA, DevOps/SRE)
• Agile delivery expertise (backlog prioritization, planning, dependency management, predictable execution)
• Solid understanding of modern engineering practices (CI/CD, automation, observability, SLO/SLAs)
• Integration delivery experience (internal systems, partners, vendors; API-first and resilience patterns)
• Ability to define and manage delivery KPIs (time-to-market, change failure rate, MTTR, stability)

Strong stakeholder management across Business, IT, Risk/Compliance, and external partners

• Strong ownership mindset with high accountability for outcomes and BAU stability
• Clear, structured communicator—able to explain complex topics simply to business and tech audiences
• Influential storyteller—can “sell” a vision, gain buy-in, and align stakeholders on the approach
• Big-picture thinker—balances value, cost, risk, and dependencies while staying execution-focused
• Excellent planning and organization—strong at prioritization, delivery cadence, and follow-through
• Learning agility—comfortable experimenting, learning fast from failures, and continuously improving

Calm under pressure—effective in ambiguity, incidents, and high-stakes release situations

Job Perks You'll Enjoy

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal career mobility options

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.

We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.