Head of Customs Brokerage Operations

Careers at Top1Movers Worldwide Inc.; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Top1Movers Worldwide Inc. is seeking an experienced Head of Customs Brokerage Operations in Manila to lead end-to-end clearance, SOP development, and KPI monitoring. You will oversee sea and air clearance, compliance, and client satisfaction while building a high-performance team and robust reporting.

A hands-on leader with 8+ years in customs operations and a track record of SOPs and KPIs is required. Responsibilities include regulatory compliance, stakeholder management, and cost control, with

Qualifications

• Bachelor's degree in related field.
• 8+ years in customs brokerage operations in the Philippines.
• 8+ years in a managerial role leading supervisors, declarants, and processors.
• Proven track record running high-volume import/export clearance (sea and air).
• Expert user of E2M system and BOC online platforms.
• Experience building SOPs and KPIs for brokerage operations.
• Established working network at Port of Manila, MICP, and NAIA.
• Strong MS Office and shipment tracking skills.

Responsibilities

• Oversee daily sea and air clearance (FCL, LCL, air, consol).
• Timely lodgement, payment, examination and release.
• Allocate workload by volume and priority.
• Act early on holds, alerts, missing permits.
• Write and enforce SOPs for all clearance processes.
• Maximize E2M, BOC platforms, tracking tools.
• Weekly and monthly reports to Management.
• Find bottlenecks and lead improvement projects.
• Review trucker and warehouse performance.

Skills

Problem-Solving

Integrity

Communication

Analytical Thinking

Detail Orientation

Team Leadership

Education

Bachelor's degree in Customs Administration, Logistics, SCM, or related

Tools

E2M system

BOC online platforms

MS Office (Excel)

Shipment tracking systems

Job description

Top1Movers Worldwide Inc. is seeking an experienced Head of Customs Brokerage Operations in Manila to lead end-to-end clearance, SOP development, and KPI monitoring. You will oversee sea and air clearance, compliance, and client satisfaction while building a high-performance team and robust reporting.

A hands-on leader with 8+ years in customs operations and a track record of SOPs and KPIs is required. Responsibilities include regulatory compliance, stakeholder management, and cost control, with