Customer Intelligence Head

Globe Telecom; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Globe Telecom is seeking a Customer Intelligence Head in Metro Manila to enhance the understanding of customers and market trends. This strategic leader will drive data-led strategies by leading the CI team, leveraging big data and AI tools, and providing insights for decision-making. The ideal candidate will have significant experience with C-suite advisement and exceptional analytical skills. This role requires expertise in statistical modeling, AI applications, and a background in social sciences research. Globe promotes equal opportunity and values diversity.

Qualifications

• Proven success in leading teams to deliver measurable financial impact.
• Extensive experience advising senior leaders on business challenges using customer insights.
• Ability to translate data into actionable strategies for leadership.

Responsibilities

• Lead the Customer Intelligence team to provide data-backed solutions for leaders.
• Develop methodologies for futures thinking on customer behavior and market trends.
• Oversee narrative-driven intelligence reports for Senior Leaders.

Skills

Cross-functional team leadership

Advising C-suite

Data-driven strategy development

Statistical modeling

AI/ML applications

Education

Research courses in social sciences

Job description

Job Description

The Customer Intelligence Head is a key strategic leader responsible for elevating the organization's understanding of its customers, competitors, and future market landscape. This role drives prescriptive, data‑led strategy by leading the CI team to integrate big data and AI tools to deliver proactive, personalized insights. The Head champions futures thinking focused on customer intelligence to anticipate disruptive trends and serves as an internal consulting partner to Senior Leaders and Business Units, ensuring all critical business decisions are grounded in deep, commercially relevant customer evidence.

Duties & Responsibilities

• Strategic Insight & Consulting
  • Lead the Customer Intelligence team as a high‑impact internal consulting function for Senior Leaders and Business Units, providing data‑backed solutions for complex, high‑stakes business challenges.
  • Develop and implement methodologies for futures thinking and foresight focused on customer behavior, competitive actions, and emerging market trends to inform long‑range strategic planning.
  • Oversee the development of clear, narrative‑driven intelligence reports and presentations for Senior Leaders, translating complex analysis into actionable strategy.
• Advance Analytics & Technology
  • Define the roadmap for leveraging big data and AI tools to scale proactive, personalized, and predictive customer insights.
  • Establish enterprise‑wide standards for customer data quality, integration, and security across all relevant platforms to ensure a "single source of truth" for customer intelligence.
  • Champion the adoption of advanced analytical techniques, including predictive modeling, segmentation, and machine‑learning‑driven research.
• Team & Stakeholder Leadership
  • Lead, mentor, and develop a high‑performing team of customer intelligence and market research leads and experts, cultivating a culture of business acumen, analytical rigor, and impact orientation.
  • Build strong, collaborative relationships with leaders in Technology, Marketing, Product, and Sales to ensure intelligence is seamlessly integrated into business processes and decision‑making.
  • Manage the budget for intelligence tools, external research providers, and vendor relationships.

Requirements

• Proven success in leading cross‑functional teams to deliver measurable financial impact.
• Extensive experience advising C‑suite and senior leaders on high‑stakes business challenges using customer insights.
• Strong ability to translate data and analysis into actionable strategies adopted by leadership.

Level of Knowledge

• Expert in statistical modeling, segmentation, and advanced quantitative methods.
• Strong grasp of AI/ML applications in customer insights.
• Deep expertise in futures thinking and strategic planning.
• Exceptional skill in turning complex data into clear, story‑driven insights that shape business direction.

Education

• Preferably heavy research courses in social sciences (Sociology, Psychology, Anthropology, Political Science).

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here.