Head of Credit Operations & Collections - Scale & Recoveries

Payreto Services Inc.; Makati; Presencial; PHP 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Payreto Services Inc. in Makati seeks a Head of Credit Operations & Collections to architect and scale a full end-to-end collections and credit operations function.

This leadership role focuses on risk governance, portfolio analytics, and compliant debt recovery strategies to support sustainable lending outcomes. You will build from the ground up, align underwriting with distressed consumer segments, and drive high-velocity operational performance across a multi-partner ecosystem in the

Formación

• Bachelor's degree in Finance, Business Administration, Economics, or a related field.
• 6–8 years of progressive experience in Credit Operations and Collections within financial services.
• 2–3 years of direct managerial experience leading collections agents.
• Experience building, restructuring, or scaling collections policy frameworks.
• Strong exposure to consumer lending products in fast-paced or high-growth environments.
• Fluent in English and Filipino to draft regulatory-compliant documentation and manage local operations.

Responsabilidades

• Architect end-to-end collections infrastructure with policies, SOPs, escalation frameworks, and tech stacks.
• Oversee credit operations workflows from application intake to disbursement coordination with partners.
• Lead and scale a high-performing team of collections agents with defined productivity benchmarks.
• Define portfolio metrics and provide real-time dashboards for senior management.
• Maintain cross-functional alignment with Risk, Legal, Customer Success, Finance, and Product.

Conocimientos

Collections Infrastructure

Credit Operations & Workflow

Portfolio Analytics

Regulatory Compliance

Empathetic Negotiation

Educación

Bachelor's degree in Finance/Business/Economics

Descripción del empleo

Payreto Services Inc. in Makati seeks a Head of Credit Operations & Collections to architect and scale a full end-to-end collections and credit operations function.

This leadership role focuses on risk governance, portfolio analytics, and compliant debt recovery strategies to support sustainable lending outcomes. You will build from the ground up, align underwriting with distressed consumer segments, and drive high-velocity operational performance across a multi-partner ecosystem in the