Credit Operations & Collections Architect (Makati, Onsite)

Mondo BPO Solutions (Philippines) Inc.; Makati; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

Mondo BPO Solutions (Philippines) Inc. is seeking an experienced Credit Operations & Collections Manager in Makati to build and scale the function from the ground up.

You will design policies, workflows, and the tech stack, and lead a new team in a startup-like fintech environment. The role requires 6–8 years in credit operations or collections within the Philippines, with proven experience building or restructuring collections.

Qualifications

• 6-8 years of progressive experience in credit operations and/or collections within a bank, fintech, financing company, or multi-finance institution in the Philippines.
• Demonstrated track record of building or significantly restructuring a collections function, including policy design, team setup, and technology implementation.
• Minimum 2-3 years in a managerial or team-lead role overseeing collection agents or credit operations staff.
• Strong exposure to consumer lending segments: salary loans, personal loans, paylater, or credit cards.
• Must have experience working in a fast-paced, startup, or high-growth environment.

Responsibilities

• Design and build collections infrastructure from scratch: policies, SOPs, escalation frameworks, bucket-wise strategies, and technology stack.
• Define end-to-end collections workflows—early-stage delinquency, hardship programs, skip tracing, legal escalations, and write-off protocols.
• Identify and implement collection tools: dialers, CRM integrations, payment reminder systems, dashboards.
• Develop and execute segment-specific collection strategies for different borrower risk profiles.
• Build and maintain relationships with third-party collection agencies and external mediators for escalated cases.
• Ensure all collection activities comply with BSP regulations, consumer protection laws, and the Data Privacy Act.

Skills

BSP regulations knowledge

Collections analytics

CRM systems

Excel/Sheets

Negotiation

English & Filipino communication

AI tools & dashboards

Education

Bachelor's in Finance/Business/Economics

Master's or professional certification (advantage)

Tools

CRM platforms

MS Excel / Google Sheets

Job description

Mondo BPO Solutions (Philippines) Inc. is seeking an experienced Credit Operations & Collections Manager in Makati to build and scale the function from the ground up.

You will design policies, workflows, and the tech stack, and lead a new team in a startup-like fintech environment. The role requires 6–8 years in credit operations or collections within the Philippines, with proven experience building or restructuring collections.