Head of Consumer Collections Strategy & Analytics

East West Banking Corporation; Pateros; On-site; PHP 1,900,000 - 2,600,000; Full time

Benefits offered by this job

Career development and training

Competitive salary and benefits

Performance-based incentives

Mentorship by industry experts

Defined career progression

Job summary

East West Banking Corporation in Ortigas is seeking a Senior Manager – Senior Assistant Vice President to lead the Consumer Collections Strategy and Analytics Department.

You will develop and optimize collections strategies across the customer lifecycle, leveraging data-driven insights to improve portfolio results, recovery rates, and customer experience. You will manage a team of strategists, oversee key initiatives, and ensure governance and regulatory compliance.

Qualifications

• Strong analytical and problem-solving skills with ability to interpret data and trends.
• Proficiency in data analytics, data preparation, project management, and advanced Microsoft Office applications.
• Experience in Collections, Credit Risk, or Consumer Lending is required.

Responsibilities

• Lead and develop a team of Collections Strategists to drive performance and engagement.
• Design, implement, and optimize collections strategies across the customer lifecycle.
• Oversee strategic initiatives from planning through execution with stakeholders across the business.
• Analyze portfolio trends and operational metrics to inform staffing, processes, and policy decisions.
• Drive continuous improvement and governance of strategy documentation and controls.
• Ensure compliance with bank policies, regulatory requirements, audit directives, and risk management standards.

Skills

Analytical skills

Problem solving

Data analytics

Project management

Microsoft Office

Education

Bachelor's degree in Business or related field

Tools

SAS

Python

Job description

East West Banking Corporation in Ortigas is seeking a Senior Manager – Senior Assistant Vice President to lead the Consumer Collections Strategy and Analytics Department.

You will develop and optimize collections strategies across the customer lifecycle, leveraging data-driven insights to improve portfolio results, recovery rates, and customer experience. You will manage a team of strategists, oversee key initiatives, and ensure governance and regulatory compliance.