Head of Consumer Collections Strategy & Analytics

East West Banking Corporation; Manila; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

East West Banking Corporation in Taguig is seeking a Senior Manager – Senior Assistant Vice President to lead the Consumer Collections Strategy and Analytics department. The role is onsite with oversight of a team delivering data-driven collection strategies across the customer lifecycle.

The ideal candidate will steer initiatives, analyze portfolio performance, ensure governance, and maintain compliance while collaborating with business leaders to optimize portfolio results.

Qualifications

• Bachelor's degree in Business, Economics, Banking and Finance, Statistics, Mathematics, Information Technology, or any related field.
• Proven experience in Collections, Credit Risk, or Consumer Lending, with knowledge of consumer credit lifecycle and products.
• Strong understanding of banking practices, regulatory requirements, BSP guidelines, and risk management principles.
• Strong analytical and problem-solving skills to interpret data, identify trends, and recommend strategies.
• Proficiency in data analytics, data preparation, project management, and advanced Microsoft Office applications.
• Hands-on experience with analytical and programming tools such as SAS and Python.
• Familiarity with fraud detection concepts, accounting principles, and financial analysis is an advantage.

Responsibilities

• Lead and develop a team of Collections Strategists supporting Consumer Lending products, providing coaching and performance management.
• Design, implement, and optimize collections strategies across the customer lifecycle using analytics and performance monitoring.
• Oversee strategic initiatives from planning through execution with business leaders.
• Analyze portfolio trends and capacity to provide data-driven staffing and process recommendations.
• Drive continuous improvement and governance of collections strategy documentation and controls.
• Ensure compliance with bank policies, regulatory requirements, audits, and risk management standards.

Skills

Leadership

Analytical thinking

Project management

Data-driven decision making

Communication

Education

Bachelor's degree in Business/ Economics/ Banking and Finance/ Statistics/ Mathematics/ Information Technology

Tools

SAS

Python

Microsoft Office

Job description

East West Banking Corporation in Taguig is seeking a Senior Manager – Senior Assistant Vice President to lead the Consumer Collections Strategy and Analytics department. The role is onsite with oversight of a team delivering data-driven collection strategies across the customer lifecycle.

The ideal candidate will steer initiatives, analyze portfolio performance, ensure governance, and maintain compliance while collaborating with business leaders to optimize portfolio results.