Head of Consumer Collections Strategy & Analytics

East West Banking Corporatio; Eastern Manila District; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

East West Banking Corporation in Taguig/Ortigas is seeking a Senior Manager – Senior Assistant Vice President for Consumer Collections Strategy and Analytics to lead a team of strategists and develop data-driven collection strategies across the customer lifecycle.

You will drive initiatives, monitor trends, and collaborate with leaders to optimize processes while ensuring governance and regulatory compliance within a large Philippine bank.

Qualifications

• Bachelor's degree in Business, Economics, Banking and Finance, Statistics, Mathematics, Information Technology, or related field.
• Proven experience in Collections, Credit Risk, or Consumer Lending.
• Solid understanding of banking practices, regulatory requirements, BSP guidelines, and risk management for consumer lending.
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and recommend strategies.
• Proficiency in data analytics, data preparation, project management, and advanced Microsoft Office applications.
• Hands-on experience with SAS and Python to support reporting and decision-making.
• Familiarity with fraud detection concepts and financial analysis is advantageous.

Responsibilities

• Lead and develop a team of Collections Strategists supporting Consumer Lending products, coaching, performance management, and resource oversight to drive a high-performing team.
• Design, implement, and optimize collections strategies across the customer lifecycle using analytics and performance monitoring.
• Oversee strategic initiatives from planning through execution, collaborating with leaders to identify opportunities and enhance collections performance.
• Analyze portfolio trends, capacity, operational metrics, and business performance to advise staffing, processes, policies, and collection strategies.
• Drive continuous improvement and governance of strategy documentation and controls, ensuring customer-centric practices.
• Ensure compliance with bank policies, regulatory requirements, audit directives, and risk management standards.

Skills

Analytical skills

Problem solving

Data preparation

Project management

Data analytics

Stakeholder collaboration

Education

Bachelor's degree in Business, Economics, Banking and Finance, Statistics, Mathematics, Information Technology, or related field

Tools

SAS

Python

Microsoft Office

Job description

East West Banking Corporation in Taguig/Ortigas is seeking a Senior Manager – Senior Assistant Vice President for Consumer Collections Strategy and Analytics to lead a team of strategists and develop data-driven collection strategies across the customer lifecycle.

You will drive initiatives, monitor trends, and collaborate with leaders to optimize processes while ensuring governance and regulatory compliance within a large Philippine bank.