Head of Client Retention & Continuity Strategy

Sun Life Financial; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Sun Life Financial in the Philippines seeks a Head of Business Conservation to lead strategic initiatives that protect in-force revenue, reduce lapses and enhance client lifetime value.

You will set targets, supervise daily conservation activities, and partner with Distribution, Operations, Technology, Marketing and Finance to embed proactive engagement and continuity across client cohorts. This executive role offers broad enterprise impact and the chance to drive measurable continuity outcomes.

Responsibilities

• Lead strategic initiatives to protect in-force revenue, reduce lapses and strengthen client lifetime value.
• Oversee day-to-day conservation activities including outreach, reminders, reinstatement, and proactive client engagement.
• Partner with Distribution, Operations, Technology, Marketing, and Finance to embed proactive engagement and optimize continuity across client cohorts.

Job description

Sun Life Financial in the Philippines seeks a Head of Business Conservation to lead strategic initiatives that protect in-force revenue, reduce lapses and enhance client lifetime value.

You will set targets, supervise daily conservation activities, and partner with Distribution, Operations, Technology, Marketing and Finance to embed proactive engagement and continuity across client cohorts. This executive role offers broad enterprise impact and the chance to drive measurable continuity outcomes.