HEAD COURIER

ABest Express Inc.; Batangas City; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

ABest Express Inc. in Batangas is seeking a dynamic Head Courier to lead our courier operations in Lipa City. You will oversee a team of couriers, plan routes, and ensure timely, accurate deliveries while maintaining high customer satisfaction.

The role offers full-time employment, competitive compensation, and benefits including health insurance and paid time off, with emphasis on performance, process improvements, and collaboration with other departments to enhance the customer experience.

Qualifications

• Minimum 5 years in courier or logistics management.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in logistics planning and route optimization.
• Strong customer service orientation and problem-solving.
• Excellent communication and interpersonal skills.
• Familiarity with regulations and compliance in logistics.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage and supervise a team of couriers, including scheduling and performance management.
• Coordinate courier routes to ensure timely and accurate deliveries.
• Monitor and optimize delivery processes for efficiency and satisfaction.
• Liaise with customers and handle delivery inquiries.
• Maintain records and documentation of courier activities.
• Enforce company policies and compliance requirements.
• Identify process improvements to enhance service quality.
• Collaborate with other departments to streamline operations.

Skills

Leadership

People management

Problem solving

Logistics planning

Customer service

Communication

Regulatory compliance

Pressure tolerance

Job description

About the role

ABest Express Inc. is seeking a dynamic and experienced Head Courier to oversee our courier services operations in Lipa City, Batangas. As the Head Courier, you will be responsible for managing a team of couriers, ensuring timely and efficient delivery of packages, and maintaining high levels of customer satisfaction. This is a full-time position, offering the opportunity to be a key member of our growing logistics team.

What you'll be doing

1. Manage and supervise a team of couriers, including scheduling, training, and performance management
2. Ensure the timely and accurate delivery of packages by coordinating courier routes and activities
3. Monitor and optimize delivery processes to improve efficiency and customer satisfaction
4. Liaise with customers and handle any delivery-related inquiries or concerns
5. Maintain accurate records and documentation related to courier activities
6. Implement and enforce company policies and procedures to ensure compliance
7. Identify and implement process improvements to enhance the overall courier service
8. Collaborate with other departments to streamline operations and enhance the customer experience

What we're looking for

1. Minimum 5 years of experience in a courier or logistics management role
2. Strong leadership and people management skills, with the ability to motivate and develop a team
3. Excellent problem-solving and decision-making abilities
4. Proficiency in logistics planning and route optimization
5. Strong customer service orientation and problem-solving skills
6. Excellent communication and interpersonal skills
7. Familiarity with relevant regulations and compliance requirements in the courier and logistics industry
8. Ability to work under pressure and meet strict deadlines

What we offer

At ABest Express Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. As a member of our team, you can expect competitive compensation, opportunities for career advancement, and a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. We also prioritize work-life balance and offer flexible work arrangements to support your personal and professional growth.

About us

ABest Express Inc. is a leading provider of courier and logistics services, serving a diverse range of clients across the Philippines. With a reputation for excellence, we pride ourselves on our commitment to customer satisfaction, innovation, and sustainable business practices. Join our team and be a part of our continued success story.