Head Butler - Luxury Cruise Suite Concierge Lead

Aroya Cruises; Manila; On-site; PHP 5,025,000 - 7,538,000; Full time

Job summary

Aroya Cruises invites a Head Butler to lead a team of butlers aboard our luxury ship, delivering personalized service to guests in suites and exclusive accommodations. You will coordinate with housekeeping, dining, and guest services to uphold top standards.

Fluency in English is mandatory; other languages are a plus. You will oversee suite readiness, guest experiences, and confidentiality. Embarkation is planned for November 2026 with a 4 months on / 2 off contract.

Qualifications

• Minimum 5 to 10 years of experience as Head Butler or similar role in luxury ship or luxury hotel setting.
• English fluency mandatory; knowledge of Arabic, Turkish or Russian is a plus.
• Strong organizational and multitasking capabilities with attention to detail.
• Excellent interpersonal and communication skills to engage VIP guests.
• Passionate about delivering exceptional service and memorable experiences.
• Knowledge of etiquette and cultural considerations.
• Understanding of shipboard safety and security protocols.

Responsibilities

• Lead, mentor, and supervise a team of butlers, including a Senior Butler and Butlers.
• Provide personalized services to high-profile guests, including private dining and unique requests.
• Oversee suite preparation and maintenance, coordinating with housekeeping.
• Serve as liaison between guests and shipboard departments; coordinate daily activities.
• Conduct regular training sessions to improve service standards.
• Perform regular inspections of suites and guest areas for cleanliness and presentation.
• Arrange shore excursions, dining reservations, and guest activities with ship's concierge.
• Address guest concerns promptly while maintaining professionalism and discretion.
• Maintain strict confidentiality of guests' information and requests.
• Adhere to ship safety protocols and report any incidents.

Skills

Team Leadership

Guest Services

Suite Management

Communication

Training

Quality Assurance

Logistics

Problem Resolution

Confidentiality

Safety

Education

STCW Certification

Butler Training Certification

Food and Beverage Certification

Job description

Aroya Cruises invites a Head Butler to lead a team of butlers aboard our luxury ship, delivering personalized service to guests in suites and exclusive accommodations. You will coordinate with housekeeping, dining, and guest services to uphold top standards.

Fluency in English is mandatory; other languages are a plus. You will oversee suite readiness, guest experiences, and confidentiality. Embarkation is planned for November 2026 with a 4 months on / 2 off contract.