Hardware Support & Quality Technician

Fireclay Corporation; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading technology support company in Metro Manila is seeking a technician to provide expert technical assistance to customers after purchase. This role involves troubleshooting product issues, collaborating with teams, and ensuring customer satisfaction. Candidates should have a High/Senior High School diploma and 1-3 years of relevant experience. Strong communication skills and attention to detail are essential for success. This position is generally office-based with occasional field work.

Qualifications

• 1-3 years of relevant experience as a technician or in quality audit roles.
• Detail-oriented and motivated with strong communication skills.

Responsibilities

• Provide expert technical assistance to customers post-purchase.
• Troubleshoot and resolve product issues via phone, email, and chat.
• Collaborate with engineering and product teams for solutions.
• Document support interactions and update the knowledge base.
• Train customers on product usage and best practices.

Skills

Technical proficiency

Quality inspection

Documentation skills

Education

High/Senior High School diploma

Job description

A leading technology support company in Metro Manila is seeking a technician to provide expert technical assistance to customers after purchase. This role involves troubleshooting product issues, collaborating with teams, and ensuring customer satisfaction. Candidates should have a High/Senior High School diploma and 1-3 years of relevant experience. Strong communication skills and attention to detail are essential for success. This position is generally office-based with occasional field work.